In today's extremely competitive and fast-paced market, knowing how to serve customers efficiently and in an orderly manner, who are increasingly demanding and in a hurry, is essential to amortize expenses and generate profits.
Thanks to the digital signage technology integrated into our queue management systems, it is now possible to communicate new offers in a flexible and timely manner and increase the value of the average receipt.
Kiosk, a leading company in digital signage systems and queue management systems, is able to offer you the innovation of this sector, helping you choose the system best suited to your store, your customers and the type of service you provide.
For many sectors, price and product are no longer enough to differentiate yourself from the competition, while the purchasing experience or customer experience does. The goal is to create a positive and pleasant experience for the consumer. In order to offer a better purchasing experience within your store, you must therefore refocus on the fundamentals of service and evaluate the various elements that can interfere or create inconvenience: kindness, attention to the customer, respect for their time, competence, etc.
Market research reveals how the adoption of digital queue management systems, integrated with digital signage technology, in addition to streamlining waiting times and respecting customer priorities, contributes to increasing profits in stores thanks to the possibility of transmitting the right content to the right target, in the right place and at the right time.
The combination of a queue management system such as Kiosk Qmicro or Kiosk Hydra with digital signage technology has been shown to represent an important lever in the decision-making process of buyers, especially in the pre-purchase phase.
Once the customer has taken their service ticket, they are much more likely to calmly view the goods on display and are at the same time much more receptive to the campaigns transmitted on the call display. Content also plays an important role, if of quality of course, since it is able to inspire and transmit those emotions that are difficult to describe in words but that can lead to the decision to purchase.
Furthermore, thanks to the touch screen totems integrated into the solution, the customer can easily select the service relevant to his needs, and then be served by the staff most suited to his type of request and no longer by the first sales assistant who becomes available as happens in many cases.
In this way, the path is taken towards an increasingly competent customer service, focused on his requests and less generalist. A path that leads, as confirmed by many cases, to greater profits and greater satisfaction with purchase.
Kiosk Qmicro is the simplest and most accessible queue management system. Kiosk Qmicro allows you to organize your customers in a single queue with one or more call desks.
Kiosk Hydra Ex is the queue management software suitable for those who need a professional queue management solution, benefiting from the scalability that the Kiosk Hydra platform allows.
SEE MORE
Sector studies show how, with a new generation queue management system inside a store, not only does the perceived quality of service increase, but at the same time sales increase significantly.
In fact, the waiting customer, no longer afraid of "losing their turn", is more inclined to view the items on display. In this sense, adopting a Kiosk queue management system means not only ensuring the right shifts and internal efficiency, but also increasing the effectiveness of your marketing and merchandising.
Better communication of the product or service to the customer, better receptivity of your offer, respected customer arrival priority, increased sales: these are, in short, the factors that make Kiosk solutions a winning and differentiating choice.
Different models of queue management systems
Kiosk Wallber
›› Automatic ticket issuer
›› Call display with advertising section
›› Combined with Kiosk Qmicro, it allows the call display to be controlled with a tablet or mobile phone
›› Can be fixed to the wall or positioned with a floor stand
Kiosk One Small
›› Robust totem for easy maintenance
›› Bright touch display and intuitive interface for service selection
›› Stable, vandal-proof and high-performance
›› Call display control
›› Counter identification display
›› Ada compliant
Kiosk Elegant
›› Bright touch display for service selection
›› Elegant Totem for ticket printing
›› Elegant and easy to reposition
›› Multi-service call display
›› Counter identification display
Statistics and reports for strategic choices.
Kiosk queue management systems are also effective tools for evaluating your service efficiency thanks to the generation of refined statistics and service reports.
Making decisions based on data and making them based on hypotheses are two very different things. Kiosk with the Kiosk Hydra solution allows you to carry out daily monitoring of your service and sales activities to the public, allowing you to make evaluations and corrections for continuous improvement.
Are a display and a snail enough?
Certainly not. The data shows that to generate a return on investment you need to have the right technology, which allows the right flexibility, the right operation of the system and statistics on the data collected: in this way you can carry out accurate considerations and evaluations and consequently implement corrective behaviors.
Many cases often fail only because of the choice of the wrong hardware or the wrong software, revealing only in the real use phase the limitations or malfunctions not initially evaluated due to poor know-how.
Our task and our experience allow you to avoid this error right from the start.
Adoption of better quality components and final checks ensure long-lasting durability of your investment
Many installations in different markets, with different levels of service complexity
Made by us and customizable by us, according to your corporate identity and your process or functionality needs.
For the optimal design of service and signage logics
To know how to use the system and make the most of your investment
Rapid remote support and maintenance for a long-lasting investment
Satisfied customers. A common goal.
Kiosk, a leading company in digital signage systems and in the development of specific solutions to improve customer experience and reduce the cost to serve, is able to offer you the best available on the market today.
Having satisfied customers is our and your goal.
Our consultants are available to understand your needs and show you the best system for your service reality.
BOOK A CALL