Even the Public Administration, in the context of its digital transformation, can not but take into account the changed current context, a context that pushes to remodel according to the needs and demands of citizens increasingly digitized, demanding and available to a contact on more channels.
Taking care of the reception, reducing waiting times, speeding up the time required to complete the procedures in public offices are topics discussed, subject to measurement and analysis in order to improve citizen satisfaction, trying to implement continuous improvement according to a Lean methodology.
For this reason, providing efficient and effective services to its customers has become a major challenge today.
Kiosk Hydra is not a simple queueing solution and a waiting line management, but an advanced system for managing branch activities, branch communications, queues, with advanced quality measurement tools, which allows you to make decisions based on data and not on hypotheses .
Kiosk Hydra is the solution created by Kiosk to solve the reception needs of users of the Public Administration: Municipalities, Provinces, Bodies, Chambers of Commerce, Municipal.
Thanks to this innovative system, the problems related to queues are greatly simplified, while waiting times are reduced and managed effectively. This system was designed to allow the management of multi-service, multi-branch and multi-site queues, carrying out the task of directing and sorting users directly to the counter for the requested service.
Thanks to digital technology, this user flow management system offers levels of flexibility and efficiency superior to traditional systems visible on the territory.
Kiosk Hydra has been designed to simplify the management of branches, sorting and correctly addressing citizens, managing the problems of waiting and queues, raising the standard of service provided through quality monitoring.
A powerful flow manager that provides the tools for a quick overview of the performance of activities at the level of services provided at branches through the use of the newest digital signage technology and the complete centralized management of all offices.
All contents are easily updated. The queues are easily managed and monitored, the management of services and resources made for timely and careful governance.
With Kiosk Hydra we have thought of everything.
In order to offer a quality service, it is also necessary to have advanced monitoring and tracking tools for the activities in progress. Kiosk Hydra puts you in a position to make strategic decisions based on data and not on the basis of hypotheses.
This is why the large Italian companies that have a benchmark rating have chosen Kiosk Hydra. A scalable, modular platform that allows for efficient analysis and reporting that fully meets the needs of public bodies and offices, both small and large.
A modular, flexible and intuitive solution that offers a range of fully integrated functionalities to simplify and automate the management of queues and counter services, both in reality at a single operative site, and in several offices located throughout the territory.
The scalable architecture makes this system a valid investment for the needs of today and tomorrow. Intelligent queue management and service request overhead are automatically sorted and distributed to ensure the shortest waiting time.
Robust, stable kiosk easy to maintain
Bright touch display and intuitive interface for selecting services
Desktop signage display
Elegant Kiosk for self-service ticketing
Touch display for service selection
Desktop signage display
Performing, elegant and easily repositionable
The increase in the complexity of the information to be provided and the services to be provided, the linguistic and cultural heterogeneity of the public with which the public administration is confronted, entail the revision of the contact modalities and at the same time the introduction of new channels with the user.
For these reasons it has become topical to speak of Multi-channel Public Administration meant as a combined use of multiple channels to create relationships, dialogue with the citizen / user and offer services.
Kiosk Hydra, with the VideoCall module, represents a true multi-channel solution, which reduces the problem of the "digital divide" with tools that are easy to use.
In fact, the surveys reveal the importance of supporting and facilitating the user adequately both in the search for information and in the use of a service. The user prefers to relate to people, he prefers modes accepted as usable, so easy, simple, that give a feeling of pleasantness. It is therefore necessary to re-evaluate the direct relationship, the face to face relationship.
This is why we have created Kiosk Hydra VideoCall, the video-door solution, which is based on the Kiosk Hydra platform, and its wide operational spectrum in multi-channel optics, with great efficiency and great usability, offering the user the possibility to receive the service also in remote locations but talking to a real interlocutor, with perfect help of digital technologies made available for practice.
Kiosk Hydra VideoCall: multi-channel management of services for a coherent experience on different channels.
Kiosk, a leader in digital signage systems and in the development and integration of multi-channel customer service solutions, is able to offer the best available on the market today, supporting you in selecting the system best suited to your reality and the service provided. Having satisfied customers is ours and your goal.
Our consultants are available for all the appropriate analyzes in order to study the best flow management solution for your service location.
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